Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
Workday
Technical Support
Tier 1
Tier 3
Workflow
Analytical Skill
Authorization
Documentation
End-user Training
FOCUS
Help Desk
Issue Resolution
Knowledge Base
Optimization
Public Sector
Root Cause Analysis
ServiceNow
Job Details
Title: Workday Technical Support Specialist
Location: Remote, local to Austin will be preferred
Type of Hire: Contract
Primary Focus: Help Desk Support, Issue Resolution, System Optimization
Technical Skills:
- No. of Years of Experience as a Help Desk Support
- Provide Tier 1 Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Preferred Qualifications:
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.