ServiceNow Consultant with PMP Certification

Job Title: ServiceNow Consultant with PMP Certification

Location: Sacramento, CA (Remote accepted)

Job Type: Contract 12+ months

Job Summary:

We are seeking an experienced ServiceNow Consultant with PMP certification to join our dynamic team. As a key player, you will be responsible for implementing, customizing, and optimizing ServiceNow solutions to meet our business needs. The ideal candidate will have a strong understanding of ServiceNow capabilities, be skilled in project management, and bring a track record of delivering successful implementations within a structured framework.

Key Responsibilities:

ServiceNow Implementation & Customization:

• Lead the design, configuration, and deployment of ServiceNow solutions, ensuring they align with business objectives and best practices.
• Work closely with stakeholders to understand requirements and translate them into technical solutions within the ServiceNow platform.
• Customize and configure ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.) to meet specific client requirements.

Project Management (PMP):

• Manage end-to-end project lifecycle for ServiceNow implementation projects, from planning to delivery.
• Ensure project delivery within scope, time, and budget constraints while maintaining high-quality standards.
• Develop and maintain project plans, schedules, and resource allocation.
• Perform risk management and ensure effective communication with clients, stakeholders, and project teams.

Stakeholder Communication & Collaboration:

• Liaise with business units, technical teams, and clients to ensure alignment of requirements and solutions.
• Lead workshops, training sessions, and meetings with stakeholders to gather requirements, provide updates, and ensure smooth project execution.
• Act as a trusted advisor on ServiceNow best practices, helping clients optimize their use of the platform.

System Integration & Troubleshooting:

• Integrate ServiceNow with other business systems, applications, and platforms.
• Identify and resolve technical issues related to ServiceNow implementation and customization.

Documentation & Reporting:

• Create and maintain documentation for all implemented solutions, configurations, and customizations.
• Provide detailed reports to management on project progress, milestones, and potential risks.

Qualifications:

Education & Certifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• PMP (Project Management Professional) Certification is required and NOT negotiable.
• ServiceNow certifications (Certified System Administrator, Certified Application Developer, etc.) are a plus.

Experience:

• Minimum 3-5 years of experience in ServiceNow implementation and configuration.
• Proven experience in project management, including leading ServiceNow-related projects.
• Experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, etc.) is highly desirable.
• Strong understanding of ServiceNow's capabilities, features, and best practices.
• Experience in system integration, troubleshooting, and performance optimization.

Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, client-facing environment.
• Proficiency in ServiceNow development, scripting (JavaScript, GlideScript), and workflow automation.
• Strong project management skills, including scope management, risk management, and team coordination.
• Knowledge of ITIL processes and methodologies is a plus.

Preferred Skills:

• Experience in Agile project management frameworks is an advantage.
• Knowledge of cloud technologies and their integration with ServiceNow.
• Experience with ServiceNow s Virtual Agent and AI capabilities.