Network Technician

The ideal candidate will have general experience and knowledge of network cabling, wireless, VoIP, and network infrastructure. The candidate will also be experienced working in Data centers, MDF/IDFs, and field sites installing, configuring, troubleshooting / testing, and replacing devices.

SUMMARY: Engineers, maintains, and monitors, the operation of the organization s Cabling, VoIP, and Telecommunications Infrastructure. Provides technical support related to communications infrastructure including installing, configuring, maintaining, and repairing network systems and components consistent with the organization s short- and long-term objectives. Implements network policies and procedures and ensures adherence to compnaies network availability and security standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Tasks Descriptions

Troubleshoot, analyze, and maintain IT network and telecommunications copper cabling, logical linkage,, and device infrastructure. Provide incident response at an escalated level to support network services to the mission critical systems.

Provides support to District departments and facilities for network-related power / UPS, cabinets, racks and data closets. Coordinates activities with end users to ensure work is performed timely and at times when it does not disrupt District operations. Coordinates work as required with vendors ensuring installations meet District specifications and standards.

Provide installation and maintenance of Voice over IP hardware, voice mail, call recording, e911, and lockdown integrations.

Maintains coverage of a broad set of technologies while taking on a primary responsibility such as the following assignments that can change depending on District need:

Programming and maintaining VoIP systems, telecom gateways, and telecommunications devices, Voice over IP hardware, voice mail, call recording, e911, and lockdown integrations

Installing and managing cabling, IoT devices, UPS, and building operations technologies

Troubleshooting and analysis of building and WAN switch infrastructure as it relates to end-user device functionality.

Provide support for District fiber optic networks including in-building multi-mode fiber, OSP (Outside Plant) regional dark fiber WAN in response to adds, moves, changes, and 811-related incident response.

Providing Hardware Repair and integration in relation to switching and fleet systems.

Other areas of specialization that emerge in technological changes and needs.

Communicate and coordinate with other District IT teams and other District Departments as required. Provide timely communications of service risks, interruptions, and infrastructure changes. Elevate higher level issues requiring additional support to Network and Infrastructure Teams as needed for resolution.

Provide support for enterprise systems projects including District technical specifications, service level agreements / policies, user moves and changes, and network improvements.

EDUCATION AND RELATED WORK EXPERIENCE:

- Associate degree in computer science or equivalent major. Two years of relevant experience may be substituted for this requirement.

- Substantive relevant experience in the installation and maintenance of enterprise VoIP and / or infrastructure cabling systems.