Lead Knowledge Strategist

  • New York, NY
  • Posted 23 hours ago | Updated 23 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 7 Month(s)

Skills

Accessibility
Adaptability
Business Analysis
Business Analytics
Collaboration
Confluence

Job Details

We are looking for Lead Knowledge Strategist for our client in New York, NY
Job Title: Lead Knowledge Strategist
Job Location: New York, NY
Job Type: Contract
Job Description:
Pay Range: $64.96hr - $68.96hr
  • The Senior Content & Knowledge Management Specialist will be responsible for creating, maintaining, and optimizing content across internal knowledge bases while ensuring alignment with the client s tone and voice standards.
  • The role involves managing complex content initiatives, improving content accessibility and quality, and collaborating with program, product, and engineering teams to deliver knowledge services.
  • The specialist will also mentor team members, oversee performance against content KPIs, and influence content and knowledge management standards organization-wide.
Key Responsibilities:
  • Translate complex information into clear, easy-to-understand content across internal knowledge bases.
  • Create and maintain content types such as internal solution articles, Community Support responses, and call scripts.
  • Independently manage complex content and knowledge management tasks and lead high-impact initiatives involving other content writers.
  • Own team performance against content KPIs, track progress, and communicate improvement opportunities.
  • Collaborate with program and product managers, and engineering teams to design, implement, and deliver new content and knowledge services.
  • Set up and administer content and knowledge repositories (e.g., knowledge bases or new content types).
  • Work with data analytics to measure content effectiveness, identify improvements, and propose strategies to increase quality and usability (SEO, workflow utilization, etc.).
  • Influence client tone and voice standards and contribute to organizational content standards.
  • Optimize internal CKMPO processes, standards, training, and tooling.
  • Mentor team members, distribute work, and ensure timely delivery in a global, multicultural environment.
Skills And Qualifications:
  • Excellent writing, editing, and proofreading skills.
  • Resourceful, adaptable, and comfortable working in a fast-paced, ambiguous environment.
  • 7+ years of experience in technical and instructional content writing or content strategy.
  • Expertise in developing and implementing content style standards (e.g., Chicago Manual of Style) and information management strategies/taxonomies.
  • Experience with various content/knowledge management systems (Drupal, Confluence, ContentStack, Contentful, etc.) including setup and administration.
  • Strong knowledge of customer service and contact center operations; experience writing for support audiences.
  • Proven ability to work in multicultural, multilingual, global organizations.
  • Strong project management and organizational skills; ability to manage multiple projects simultaneously.
  • Applied knowledge of Content & Knowledge Management methodologies; KCS, UX, SEO certifications or equivalent practical expertise.
Education:
  • BA/BS in Journalism, Marketing, Communications, or related field, or equivalent work experience.
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