Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Channel integration
Dynamics 365
Contact Center
Azure
AI-driven
Job Details
- Bachelor s degree in Computer Science, Information Technology, or related field.
- 6+ years of experience with Microsoft Dynamics 365 Customer Service, including Omnichannel.
- Deep understanding of cloud-based contact center architecture and integrations.
- Strong knowledge of Power Platform, Azure services, and D365 extensibility options.
- Experience implementing AI-driven features such as Copilot, bots, and automation flows.
- Excellent communication and presentation skills, especially with executive stakeholders.
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