Audio/Visual Support Engineer

Audio/Visual Support Engineer

Lansing, MI

Fulltime

The Audio Visual Engineer provides infrastructure and user support for the Audio Visual meeting technologies, including Microsoft Teams integrated room systems, provides support for meetings conducted in the Conference Center, and provides escalation support for Executive Level boardroom meetings, as well as additional Audio/Visual needs including digital signage and cable and satellite service.

Job Description

• Architect and manage large scale and technically complex projects and upgrades
• Superior work ethic with the ability to manage projects with little supervision
• Exceptional documentation and communication skills
• Knowledge of Video conferencing systems including HP/Poly and Microsoft Teams room system
• Ability to troubleshoot and resolve issues efficiently
• Provide recommendations on changes and design enhancements to improve the environment, services, processes, and security
• Build relationships with team members and customers, and enhance intrateam collaboration
• Provide superior customer support
• Ensure new technology initiatives are stable and readily maintained

Other duties

• Participates in 24-hour on-call rotation
• Other duties as assigned

Knowledge, Skills & Abilities

• Ability to plan, lead and manage projects
• Experience with designing, deploying and maintaining Audio Visual technologies like Poly and Teams meeting room systems
• Experience working in team and collaborative environments with excellent communication skills
• Ability to communicate and coordinate effectively throughout the organization regarding technical matters
• Ability to work independently and in a team environment with minimal supervision
• Ability to provide in-depth diagnosis by gathering, organizing and analyzing data for research and problem solving