Application Production Support - L2

A client of Innova Solutions is immediately hiring for a < Application Production Support L2>

Position type: Application Production Support L2

Duration: 12+ Months

Location: Kennesaw, GA Hybrid role

We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team. This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET).

3+ years of experience in Level 2 Production Support or similar role
Proficient in incident management, root cause analysis, and problem resolution
Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience
Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders
Experience using monitoring and reporting tools to extract information and analyze logs
Splunk
SQL
Java
Data Warehouse
ESQ
Familiarity with several ticketing systems such as Remedy and ServiceNow
Create and maintain detailed documentation of processes to improve team efficiency
Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv
Propose changes and enhancement to tools to reduce manual task
Support the deployment of application updates, patches, and changes
Shift Flexibility requiring weekend coverage
Experience with scripting, automation tools, and building dashboards
Good understanding of Agile process/kanban, working experience in agile tools like JIRA is preferable
Exposure to cloud technologies
Advanced knowledge with Excel and PowerPoint designing custom reports
AI predictive analytics for strategic decision-making processes
Experience in Resiliency Testing.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Amit Panwar

PAY RANGE AND BENEFITS:

Pay Range*: $40/hr to $45/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.