ITSM (ServiceNow) Manager

Overview

Hybrid
$90
Contract - W2
Contract - Independent

Job Details

***MUST RESIDE IN SAN DIEGO/CARLSBAD, CA, might consider New York or Las Vegas***


Role Overview

Lead the design, implementation, and optimization of ServiceNow solutions across ITSM, ITOM, and related modules. Align platform capabilities with business goals to drive automation, efficiency, and service excellence.

Core Responsibilities

  • Architecture & Delivery: Design and deploy scalable ServiceNow solutions; customize workflows and integrations.
  • Platform Management: Configure ITSM modules; optimize performance; ensure security and compliance.
  • Leadership: Manage ServiceNow team; collaborate with stakeholders; mentor developers.
  • Business Alignment: Translate business needs into technical solutions; advise on platform strategy.
  • Continuous Improvement: Drive automation, cost reduction, and service enhancements.

Qualifications

  • 5+ years ServiceNow experience (3+ in senior/architect role)
  • Strong in ITSM, ITOM, CMDB, Discovery, Orchestration
  • Skilled in JavaScript, APIs, Agile, and enterprise integrations
  • Bachelor's degree or equivalent experience
  • Preferred: ServiceNow Admin & Implementation Specialist certifications

 

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

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