Temporary Help Desk Agent

Salary: $17.00 Hourly
Location : Houston, TX
Job Type: Temp Full-time
Job Number: 15242
Department: County Clerk's Office
Opening Date: 07/15/2025
Closing Date: 7/22/2025 11:59 PM Central

Position Description
Help Desk Agents are responsible for:
Duties and Responsibilities:

• Learning all election content outlined in the Help Desk manual.
• Providing excellent customer service to the election workers of Harris County.
• Helping other election departments as needed. (projects/ Front desk backup)
• Must be able to multitask. (speak on phone, type on computer, read from manual)
• Arriving on time for shift.
• Knows when to ask for support and or clarity.

Harris County is an Equal Opportunity Employer

;br>If you need special services or accommodations, please call or email
Requirements
Education and Experience:

• High School Diploma or G.E.D. equivalent from an accredited educational institution.
• One (1) year customer service experience.
• Adherence to policies and laws are a must.
• Provided written resources encapsulate both Harris County and Secretary of State policies and laws.

Knowledge, Skills, and Abilities:

• Must be able to work under stress and able to work without direct supervision.
• Knowledgeable of the general operations of an election and the Harris County website.
• Be professional and have good interpersonal skills.
• Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications.
• Must have the ability to prioritize tasks and possess excellent communication skills.
• Understands and can explain the ePollBook application and the voting process.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

• Bilingual (Spanish, Chinese, Vietnamese) preferred.

General Information
Position Type and Typical Hours of Work:

• Temp Full-time | Position End Date: March 13, 2026 (Qualified individuals may be asked to work future elections.)
  
  • Days and hours of work are covering every day of the week, though individuals are normally not scheduled to work more than 5 days a week.
  • 30 - 35 hours per week with the possibility of overtime in high-need time of election periods. | Work week = 5 days a week, must be able to work weekends.
  • Holiday's off: Thanksgiving week 11/24/2025 - 11/28/2025 | Christmas vacation 12/22/2025 - 01/02/2026, 01/19/2026, 04/03/2026, and other holidays not yet schedule.
  • Between election periods hours will be reduced, and mandatory vacations will be scheduled.
  • During election: shifts range from 8 - 10 hours. Three mandatory days in the election, shifts will range from 14 - 20 hours.
  • Time off request can be submitted at designated times.
  • Blackout periods are 10/13/2025 - 11/11/2025 and 02/09/2026 - 03/10/2026.

Salary:

• $17.00 Hourly

Work Environment and Physical Demands:

• Seated at desk in warehouse.
• This job is primarily a sedentary role, walking and standing are required only occasionally.
• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Location:

• 15600 Morales Rd, Houston, TX 77032

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by department.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associates Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Which of the following best describes your verifiable years of customer service experience?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than one (1) year
• One (1) year but less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

03

Which of the following language(s) are you bilingual and fluent?Select all that apply:

• English and Spanish
• English and Chinese
• English and Vietnamese
• English and Other Language(s)
• None of the Above

04

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

Required Question