NPE Intake Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)

Skills

BMC Remedy
Collaboration
Communication
Dashboard
Demand Forecasting

Job Details

We are looking for a NPE Intake Analyst for our client in Atlanta, GA and Bellevue, WA
Job Title: NPE Intake Analyst
Job Location: Atlanta, GA and Bellevue, WA
Job Type: Contract
Job Description:
Pay Range: $65hr - $70hr

Responsibilities:

Request Intake and Validation:

  • Act as the single-entry point for all NPE requests from project/product delivery teams.
  • Validate requests for completeness (scope, approvals, dependencies, timing).
  • Provide effort/usage/cost estimates to stakeholders before committing resources.
  • Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination and Communication:
  • Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
  • Proactively communicate request progress, blockers, and approvals to requestors.
  • Work with Environment Manager for demand forecasting and scheduling feasibility.
  • Align with Incident Manager on access/service requests.
Required Skills and Experience:
  • 4 6 years in Release, Service Request, or Environment Coordination roles.
  • Experience to create jira dashboard/different metrics.
  • Familiarity with non-production environments and SDLC lifecycle.
  • Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
  • Ability to assess usage patterns and indicative cost implications of NPE requests.
  • Strong communication and stakeholder management skills, with experience supporting delivery teams.
Nice to Have:
  • Telecommunication experience.
  • Understanding of E2E flow or architecture.
  • If they have testing background or experience, that will help to understand E2E flow.
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