Overview
On Site
Full Time
Skills
Incident Management
Training
Process Improvement
ROOT
IT Service Management
Facilitation
Bridging
Problem Management
Microsoft Office
Root Cause Analysis
ITIL
Project Management
Management
Job Details
Technology Process Analyst Sr
Location can be in North Atlanta (Alpharetta), Bloomington, or Minneapolis.
* Hybrid schedule (3 days a week in office) with a rotating on call schedule (once every 5 weeks)
* 6 Months -Potential to convert
Description:
* Major incident management experience is a HUGE plus
* Not necessarily seeking candidates that have managed large teams - this is more of a sole contributor type of role.
The Technology Process Analyst Sr: Major Incident, Problem Management, ITIL Practice Owner duties include developing, maintaining, implementing and training the organization on processes and process improvement initiatives. Manages Major Incident activities and communications, Facilitates Major Problem meetings to determine Root Cause and Permanent Fix. This is a highly visible role across the organization, working with every IT group.
Qualifications
ITIL certification qualification at a minimum of foundation level
Background of working within the IT Service Management discipline
Experience facilitating Major Incident Bridges
Conducting Problem Management duties
Experience with Microsoft Office Suite
Responsibilities
Respond to production incidents and coordinate engineering response efforts
Leads and facilitates cross-functional teams for Root Cause Analysis
Development of ITIL based processes, procedures & policies
Project management of the development of new or enhancement of existing processes
Effectively manage Stakeholder groups
Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
Build and maintain effective working relationships with IT colleagues and business partners
Facilitate Business Engagement
Facilitate Management Escalation Calls
Location can be in North Atlanta (Alpharetta), Bloomington, or Minneapolis.
* Hybrid schedule (3 days a week in office) with a rotating on call schedule (once every 5 weeks)
* 6 Months -Potential to convert
Description:
* Major incident management experience is a HUGE plus
* Not necessarily seeking candidates that have managed large teams - this is more of a sole contributor type of role.
The Technology Process Analyst Sr: Major Incident, Problem Management, ITIL Practice Owner duties include developing, maintaining, implementing and training the organization on processes and process improvement initiatives. Manages Major Incident activities and communications, Facilitates Major Problem meetings to determine Root Cause and Permanent Fix. This is a highly visible role across the organization, working with every IT group.
Qualifications
ITIL certification qualification at a minimum of foundation level
Background of working within the IT Service Management discipline
Experience facilitating Major Incident Bridges
Conducting Problem Management duties
Experience with Microsoft Office Suite
Responsibilities
Respond to production incidents and coordinate engineering response efforts
Leads and facilitates cross-functional teams for Root Cause Analysis
Development of ITIL based processes, procedures & policies
Project management of the development of new or enhancement of existing processes
Effectively manage Stakeholder groups
Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
Build and maintain effective working relationships with IT colleagues and business partners
Facilitate Business Engagement
Facilitate Management Escalation Calls
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