Overview
USD 25.00 per hour
Full Time
Skills
TM
Issue Tracking
SLA
Computer Hardware
Customer Service
Management
ProVision
Health Insurance
AIM
Job Details
Posting Details
Position Information
Posting Number
PG195450TM
Position Number
48SM118
Position Type
Temporary
Essential Job Duties
The primary purpose of the Temporary IT Technician is to handle Tier I technical issues through our ticketing system, including receipt, categorizing, handling, and disposition of all requests for service from users.
Is Time Limited
Yes
If Yes, Appointment Length
2 months+
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perksdesigned to enhance your personal and professional well-being.
What we offer:
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State
Raleigh, NC
Department
System Information
Classification Title
Temporary-Clerical
Working Title
UTS - Temporary IT Technician at NC State
Position Information
Posting Number
PG195450TM
Position Number
48SM118
Position Type
Temporary
Essential Job Duties
The primary purpose of the Temporary IT Technician is to handle Tier I technical issues through our ticketing system, including receipt, categorizing, handling, and disposition of all requests for service from users.
- Troubleshoot issues and resolve within established SLA's.
- Act as the initial point of contact for service requests received at this support level.
- Communicate with the customer as required: keeping them informed of incident progress and notifying them of impending changes.
- Complete preliminary assessment and resolve if within the technician's realm of knowledge using troubleshooting checklists and established knowledge-based processes.
- Document technical issues and take ownership of escalating issues to the appropriate resource.
- Review and prioritize outstanding support requests.
- Route tickets to appropriate teams for resolution based on incident category and severity.
- Support computer and application issues associated with computers, software, and hardware.
- Deliver outstanding customer service through the management and execution of service requests.
- Provision, configure, and deploy computers and related equipment to end users, ensuring devices are secure, functional, and ready for immediate use.
Is Time Limited
Yes
If Yes, Appointment Length
2 months+
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perksdesigned to enhance your personal and professional well-being.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State
Raleigh, NC
Department
System Information
Classification Title
Temporary-Clerical
Working Title
UTS - Temporary IT Technician at NC State
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.