IT Specialist (SYSADMIN/INFOSEC)

Summary

Position will be filled at any of the locations listed below. Site specific salary information as follows:

• Battle Creek, MI: $88,621 - $115,213
• Columbus, OH: $92,475 - $120,222
• Dayton, OH: $91,922- $119,504
• Fort Belvoir, VA: $101,401- $131,826
• New Cumberland, PA: $101,401- $131,826
• Ogden, UT: $88,621 - $115,213
• Philadelphia, PA: $97,653- $126,955
• Richmond, VA: $92,573- $120,350

Duties

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• Serves as an Information Technology (IT) expert with advanced knowledge in administering and supporting Citrix/VDI technologies.
• Serves as the principal advisor and senior staff specialist in the Enterprise Infrastructure Application Support Branch, Enterprise IT Architecture Division, Technical Foundation Services (TFS), and Enterprise IT Services (EIS).
• Provides technical guidance, analysis, advice, and troubleshooting / problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.
• Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler.
• Provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
• Review performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
• Prepare reports and records of work accomplishments, administration information, and work materials as required and prepares information for supervisor on project progress.
• Provide tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network (SIPRNET).
• Research, document, and apply Security Technical Implementation Guides (STIGs) to Windows operating systems OR applications to meet security compliance in support of Citrix/VDI and other Virtual Desktop Initiatives.
• Participate in planning, designing, conducting and evaluating the results of feasibility and performance studies and environmental tests of next generation of Citrix/VDI products for enterprise implementation.
• Receives trouble calls from end-users, provides all Tier III support to include: trouble-shooting or diagnostic routines and procedures, assesses the problem, determines actions necessary to resolve the problem, and takes those actions.

Requirements

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Conditions of employment

• Tour of Duty: Set Schedule
• Security Requirements: Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6.

Qualifications

To qualify for an IT Specialist (SYSADMIN/INFSOEC), your qualifications must include:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only}, time-after competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

- Responsible for planning and project management for both CONUS and OCONUS IT Citrix/VDI

environments and serves as the functional manager for IT resources to all depot IT personnel.

- Provides Citrix/VDI technical guidance, assistance, and advice to other personnel to facilitate and

enhance the translation of customer/user expectations into automated requirements.

- Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server

infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler, and provisioning

software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix

XenApp and XenDesktop environment.

- Review performance metrics of Farm infrastructure to ensure availability of resources for external or

remote users and internal users making server adjustments to improve that availability.

- Researches and analyzes Citrix/VDI IT methods, techniques, and procedures to determine overall

effectiveness to make recommendations to leadership to improve organizational efficiency.

For all positions individuals must have IT-related experience demonstrating each of the four competencies

listed:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the

services or products that your work unit produces, including the general public, individuals who work in

the agency, other agencies, or organizations outside the Government) to assess their needs, provide

information or assistance, resolve their problems, or satisfy their expectations; knows about available

products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups

effectively, taking into account the audience and nature of the information (for example, technical,

sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to

nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound

judgment to generate and evaluate alternative, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information and Definitions go to: ;br>
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ;br>
Information for Veterans is available at: As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace:The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.