Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Salesforce
Architect
Agentforce
Service Cloud
Omni-Channel routing
Apex
Lightning Web Components (LWC)
Job Details
Salesforce Technical Architect - Los Angeles, CA || Contract Role
- Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.
- 15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.
- Proven experience with Service Cloud and Agentforce / Agent Workspace.
- Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.
- Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.
- Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).
- Familiarity with Salesforce Data Model, Security, and Sharing rules.
- Excellent communication, presentation, and stakeholder management skills.
- Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features
Thanks,
IT First Source
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