Configuration Management Database Specialist - LLJP00001825

Job Title: Configuration Management Database Specialist

Job Location: Remote

Onsite Requirements:

• ServiceNow IT Service Management


• Configuration Management Database


• Translating business requirements to technical specifications and data analytic experience

Job Description:

• This position will be part of the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team.


• This team inside of ISD provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting.

Required Skills:

• Must understand basic IT System Administrator processes & terminology.


• Data Analysis


• Reviewing Specification Requirements


• Translates Business Requirements into Technical Specifications


• Understands and Executes Project Requirements


• Agile Software Development Lifecycle


• Excellent Problem Solving


• Strong customer service skills and communication


• ServiceNow IT Service Management


• ServiceNow Multi-Source Configuration Management Database (CMDB) Administration


• ServiceNow


• Technical Documentation

Nice to Have:

• Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)


• ServiceNow Development


• ServiceNow ITSM Development


• Integrating alerts into ServiceNow (ITOM)


• Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
  
  

Skill Matrix:

Must Have

Data/Reporting:

• Data Analysis - 3 years

Experience:

• Agile Methodologies - 1 year

Program/Project Management OR Analysis:

• Reviewing Specification Requirements - 3 years


• Translates Business Requirements into Technical Specifications - 2 years


• Understands and Executes Project Requirements - 2 years

Soft Skills:

• Excellent Problem Solving - Yes


• Strong customer service skills and communication - Yes

Software:

• ServiceNow IT Service Management - 3 years


• ServiceNow Multi-Source Configuration Management Database (CMDB) Administration - 4 years

Software Tools:

• ServiceNow - 2 years

Systems:

• Basic understanding of IT System Administrator processes & terminology - 4 years

Writing/Editing:

• Technical Documentation - 2 years

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.


• This client is a US Federal Government contractor and is legally required to hire s.


• Due to the nature of the work, a United States Government Clearance is required to be eligible for the position**