Lead - IVR & "Conversational AI" ChatBot Onsite

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Interactive Voice Response
RESTful
Web Services
Artificial Intelligence

Job Details

This is onsite engagement. NO remote/Hybrid option can be entertained

 

IVR Architect/Conversational AI (Chatbot) expert

Onsite at Charlotte NC

Detailed Job Description

Mandatory Skills

  • Experience with Conversational AI projects, Intent identification, and LLM development with strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).

  • Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data retrieval, and integrations with conversational AI platforms, frameworks, and tools.

  • Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.

  • Experience with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.

  • Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.

  • Good to have knowledge in KORE AI, as current IVRs are built on the KORE AI platform and integrations are required with KORE AI.

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