Professional, BI Analyst (TCF)

Job Title:
Professional, BI Analyst (TCF)

Job Description
As a Business Intelligence Analyst you will interpret and analyze moderately complex goals, trends, and risks by gathering and assessing key metrics. You will maintain the integrity of reports and dashboards to facilitate business operations. The role involves using expanded solutions and knowledge to support customer teams, project efficiency, and develop data-driven insights for partners. You will engage daily with partners to plan and understand questions for effective documentation and analysis, building relationships to ensure data availability.
Title: Business Intelligence Analyst

Location: Remote - US

JOB DESCRIPTION

As a Business Intelligence Analyst you will interpret and analyze moderately complex goals, trends, and risks by gathering and assessing key metrics. You will maintain the integrity of reports and dashboards to facilitate business operations. The role involves using expanded solutions and knowledge to support customer teams, project efficiency, and develop data-driven insights for partners. You will engage daily with partners to plan and understand questions for effective documentation and analysis, building relationships to ensure data availability.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth " awards every year? As a Business Intelligence Analyst position at Concentrix is just the right place for you!

As a Business Intelligence Analyst you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Interpret moderately complex goals, trends, risks and areas for improvement by collecting and analyzing on essential metrics and conclusions. May maintain integrity of reports and dashboards to allow business to operate
• Use expanded solutions and knowledge to support customer teams and increase efficiency. Work on projects/matters of moderate complexity in an independent contributor role.
• Work and builds all relationships to ensure data is available for analysis and better understanding
• Develop data-driven insights to all partners
• Engage daily with partners for planning and gaining an understanding of questions for appropriate documentation and analysis
• Work well independently and will seek counsel and guidance on more complex projects/matters. Work is generally reliable on routine tasks

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Proficient knowledge of expanded analysis tools (such as OLTP/OLAP data structures, Advanced Excel (can maintain complex spreadsheets), Tableau, Salesforce, Power BI, Business Objects)
• Proficient knowledge of domain languages (such as SQL Query, HIVE QL)
• Apply moderately complex statistical methods (such as deviations, quadrilles)
• 2+ years of related experience to reflect skills and talent necessary for this role
• Practical industry and demographic understanding in one of the following: (hardware, software, SaaS, healthcare or industrial)
• Proficiency in all Microsoft products especially Word, Excel (can maintain complex spreadsheets) and PowerPoint
• 2+ years' experience in data-driven business insight recommendations, business analytics, dashboard design experience
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The base salary for this position is $67,900, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

• The deadline to apply for this position is September 5th, 2025

Location:
USA, TN, Work-at-Home

Language Requirements:
English (Required)

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

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If you wish to review the Affirmative Action Plan, please click here .