NOC Technician (Tier 2)

Tier 2 NOC Technician / Incident Manager

Location: Annapolis, MD (5 days/week on-site)
Duration: 1-Year Contract (Contract-to-Hire Potential)
TEKsystems is seeking a Tier 2 Network Operations Center (NOC) Technician / Incident Manager to support a leading higher education institution. This role is ideal for someone with strong foundational certifications, hands-on troubleshooting experience, and the flexibility to work swing shifts in a 24x7x365 operations center.

Day-to-Day Responsibilities:

As a Tier 2 NOC Technician, you'll be part of a high-performing team responsible for maintaining the health and performance of critical network infrastructure. Your day will include:

• Monitoring & Alert Response:
• Continuously monitor network management systems and respond to alerts and alarms. Quickly assess the severity of incidents and initiate troubleshooting or escalation procedures.
• Incident Management:
• Act as the first point of contact for network-related issues. Log, prioritize, and manage incidents using ServiceNow. Ensure timely updates and resolution tracking.
• Troubleshooting & Resolution:
• Perform root cause analysis and resolve issues related to LAN/WAN connectivity, Cisco routers, and infrastructure performance. Escalate complex issues to senior engineers when needed.
• Customer & Stakeholder Communication:
• Interface directly with internal teams and external customers to provide updates, gather information, and ensure resolution of service-impacting issues.
• Documentation & Reporting:
• Maintain accurate records of incidents, resolutions, and system changes. Contribute to knowledge base articles and shift handover documentation.
• Collaboration & Escalation:
• Work closely with Tier 1 support, engineering teams, and telecom providers to coordinate restoral efforts and ensure SLA adherence.
• Shift Coverage & Flexibility:
• This is a swing shift role (3:00 PM - 11:30 PM EST), with rotating schedules. Weekend and holiday coverage is required. Flexibility to cover other shifts is a plus.

Top 3 Must-Haves:

1. Certifications:
2. Active CCNA, Security+, or Network+ - at least one is required. These are the most heavily weighted qualifications.
3. Experience in a Fast-Paced Support Environment:
4. 1-3 years of hands-on experience in a NOC, help desk, or similar technical support role. Familiarity with alarm monitoring, ticketing systems, and incident response is key.
5. Personality & Flexibility:
6. Strong communication skills, a collaborative mindset, and a willingness to work swing shifts, weekends, and holidays.
7. Bonus:
8. Openness to other shifts (morning or night) is a plus.

Nice-to-Have Skills:

• Certifications: A+, Security+
• Experience with Cisco IOS, Remedy, Netcool, Office 365
• Exposure to data center operations and hybrid cloud environments

Basic Qualifications:

• Associate degree (AA/AS) or equivalent technical training with 2-4 years of relevant experience
• In lieu of a degree, 4-6 years of hands-on technical support or network operations experience
• Must be authorized to work in the U.S. without current or future sponsorship

Why Join This Opportunity Through TEKsystems?

• Be part of a mission-driven organization in the higher education sector
• Career growth and internal mobility are a top priority
• Exposure to cutting-edge technologies and digital transformation initiatives
• Strong focus on work/life balance and employee well-being
• Supportive team culture and opportunities for professional development

Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Annapolis,MD.
Application Deadline
This position is anticipated to close on Aug 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.