Desktop Support Management

Overview

Contract - W2
Contract - 2 day((s))

Skills

In-depth knowledge of Windows 10/11
MS Office
O365
Active Directory Experience with LAN/WAN
Wi-Fi
DNS
Group Policy
and firewall basics Good understanding of ITIL framework and working with SLAs Strong troubleshooting and customer service skills Familiar with Service Desk tools and ticketing systems

Job Details

Role Title: Desktop Support Management
2 Tech Support Site Migrations (Developer)

Location: On-site Strother, Kansas, USA (Zip Code: 67005)
Duration: 6 Months
Denver, CO | Arkansas City | Arkansas City, KS
Experience Required: 6 8 Years
Role Description:

As a Level 2 Technical Support Specialist, you will provide on-site IT support for system migrations, hardware, and application issues across various end-user platforms. You'll be responsible for break/fix support, reimaging devices, managing hardware replacements, and providing hands-on technical assistance to users.

Key Responsibilities:

  • Break/fix support for desktops, laptops, peripherals

  • Re-image and configure systems and applications

  • Troubleshoot Windows OS, Mac OS, Android OS, and enterprise applications

  • Application and printer support including setup, repair coordination, and configuration

  • Install and configure desktop/laptop/mobile devices and related software

  • Manage incident tickets via ITSM tools (ServiceNow, Remedy, etc.)

  • Provide onsite/remote support and follow SLAs

  • Support disaster recovery and emergency IT response

  • Coordinate with third-party vendors and Level 3 teams

  • Participate in system upgrades, refreshes, and site events

  • Document standard procedures, KBs, SOPs

Required Skills:

  • In-depth knowledge of Windows 10/11, MS Office, O365, Active Directory

  • Experience with LAN/WAN, Wi-Fi, DNS, Group Policy, and firewall basics

  • Good understanding of ITIL framework and working with SLAs

  • Strong troubleshooting and customer service skills

  • Familiar with Service Desk tools and ticketing systems

Competency Area: Desktop Management Infrastructure Services (IS)

Keywords: L2 Tech Support, Desktop Support, Infrastructure, ITIL, O365

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