Operations/Process Analyst

Overview

On Site

Full Time

Part Time

Accepts corp to corp applications

Contract - Independent

Contract - W2

Skills

Financial Services

ROOT

Operational Efficiency

Regulatory Compliance

Migration

Decision-making

Microsoft Visio

KPI

Service Delivery

Banking

Finance

Payment Systems

ACH

Swift

RTP

Process Mapping

Gap Analysis

Process Optimization

PCI DSS

AML

Know Your Customer

ISO 9000

Microsoft Excel

SQL

Workflow

Analytical Skill

Documentation

Payments

Real-time

Lean Six Sigma

API

Job Details

Job Overview

We are looking for an experienced Operations/Process Analyst with strong expertise in banking, financial services, and payment systems. The ideal candidate will analyze and streamline operational processes, ensure compliance with industry standards, and support payment operations across multiple platforms. This role requires strong analytical skills, regulatory awareness, and hands-on experience with modern payment technologies.

Key Responsibilities

Analyze, document, and optimize end-to-end processes across ACH, SWIFT, RTP, card networks, digital wallets, and other payment channels.
Conduct process mapping, gap analysis, root-cause identification, and recommend improvements to enhance operational efficiency.
Ensure compliance with key regulatory and industry standards including PCI-DSS, AML/KYC, and ISO 20022.
Partner with cross-functional teams including Product, Operations, Risk, and Technology to identify operational risks and implement mitigation strategies.
Support operational readiness initiatives for new payment features, platform changes, and migrations.
Use Excel and SQL to analyze transaction data, monitor operational performance, and generate insights for business decision-making.
Maintain and enhance workflow diagrams, SOPs, and process documentation using workflow tools (Visio, Lucidchart, or similar).
Assist in troubleshooting payment operational issues and validating system behavior during changes and releases.
Track KPIs, SLAs, and operational metrics to ensure strong control and service delivery.

Required Skills & Experience

Strong understanding of banking, finance, and payment systems (ACH, SWIFT, RTP, card networks, digital wallets).
Demonstrated experience in process mapping, gap analysis, and process optimization.
Working knowledge of regulatory frameworks such as PCI-DSS, AML/KYC, and ISO 20022.
Proficiency in Excel, SQL, and workflow/process tools.
Experience with or exposure to payment platforms (preferred).
Strong analytical thinking, documentation skills, and ability to work with cross-functional teams.

Nice to Have

Experience in digital payments, fintech, or real-time settlement systems.
Familiarity with Lean/Six Sigma methodologies.
Understanding of API-based payment integrations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.