Logistics Claim Operator

Idexcel s client is looking for a Claim Operator to join their team on a Contract basis

Job Title: Claim Operator

Location: Plano, TX

Duration: 3months + Extend

Job Summary:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 1+ years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills

About IDEXCEL, INC

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.