Overview
Remote
$120,000 - $150,000
Full Time
25% Travel
Skills
VISUAL
INFOR
ERP systems
SQL
Microsoft Office
VPN
Job Details
About us:
WM Synergy specializes in Business Consulting & Enterprise Software Sales for small to mid-size manufacturing & distribution companies. Founded in 1992 and headquartered in Houston, Texas, and has locations in New York and Canada. We have helped customers improve delivery performance, reduce the cost of sales, increase revenue, improve visibility to key metrics, innovate, as well as provide change management and business process improvements due to our unique tools and expertise.
At WM Synergy, we hire ambitious and passionate individuals who share our values of Customer Satisfaction, Teamwork with Integrity, Creativity, Measurable Results, and Dedication.
About the Role
We're looking for a Systems Architect to join our growing team of technical experts. This is a senior-level position that blends hands-on systems expertise with customer-facing leadership. In this role, you ll be responsible for designing infrastructure and solution architectures, leading project delivery, and partnering with sales and account managers to shape customer success.
If you're a top-tier Systems Technician ready to step into a role with more ownership, design responsibilities, and customer leadership, this could be your next move.
Key Responsibilities
Solution Architecture: Design technical solutions that align with customer needs and internal best practices.
Project Leadership: Lead client projects from planning through delivery scoping, quoting, coordinating, and executing.
Customer Engagement: Act as a trusted advisor to clients, translating business needs into effective technical plans.
Expansion Support: Identify upsell opportunities and assist sales teams with quoting and positioning solutions.
Documentation & Training: Create internal/external documentation and lead training sessions when needed.
Mentorship: Guide and support junior Systems Technicians and collaborate across technical teams.
Required Experience
5+ years in systems support, infrastructure, or IT support roles.
Strong SQL and relational database skills.
Working knowledge of Microsoft OS (both desktop and server).
Familiarity with VPN, client-server applications, and remote diagnostics.
Experience with Infor VISUAL (Visual Enterprise / Visual Manufacturing) or similar ERP systems.
Exposure to software implementation projects or industrial IT environments.
Bachelor s degree in Systems, IT, or related field (preferred but not required).
Strong documentation skills, including writing technical content for internal and external audiences.
Excellent verbal and written communication skills.
Ability to manage multiple projects and client relationships in a fast-paced, remote-first environment.
Why Work at WM Synergy?
Dynamic and Innovative Environment
Growth and Development Opportunities
Impactful Work
Collaborative Team
Cutting-Edge Technology
Competitive Compensation and Benefits
Work-Life Balance
Diversity and Inclusion
Positive Company Culture
WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.
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