Feild Service Technician - Teceze Ltd - | Dice.com

Teceze Ltd

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Feild Service Technician

• Posted 29 days ago • Updated 26 days ago

Contract Independent

No Travel Required

On-site

Depends on Experience

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Teceze Ltd

Fitment

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Job Details

Skills

Health Care
Laptop
Mobile Devices
Servers
Problem Solving
Documentation
IMAC
Migration
Technical Support
Computer Hardware
IT Operations

Summary

Overview:

Provide technical support and maintain IT infrastructure at a hospital and associated clinic/administrative sites.
Ensure smooth IT operations, including healthcare IT equipment and end-user support.
Minimum 3+ years of relevant experience, ideally in a healthcare environment.
Work in a fast-paced and sensitive clinical setting.

Key Responsibilities:

IT Infrastructure Management & Technical Support

Support end-user devices (desktops, laptops, mobile devices, etc.).
Provide Smart Hands and Eyes support for systems, hardware, POS, and software.
Address issues promptly within agreed SLAs.
Troubleshoot and resolve IT service requests to minimize downtime.
Provide walk-up face-to-face support at the on-site Tech Bar.
Support IMAC (Install, Move, Add, Change) and Project IMAC activities.
Assist in both planning and execution stages of IMAC.
Deliver IT support for VIP users when required.

Collaboration and Training

Collaborate with healthcare staff to assess and address IT needs.
Conduct staff training on IT systems, software, and best practices.
Coordinate with internal teams and vendors for new IT equipment and software installations/configurations.

Documentation and Reporting

Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
Generate regular reports on IT incidents, system performance, and resolutions for management.

Project Support

Assist in IT project planning and execution (e.g., system upgrades, migrations).
Provide technical support for new technology and system integrations.

Required Skills & Qualifications

Diploma or bachelor's degree in IT (or equivalent practical experience).
Minimum of 3 years' experience in an IT Engineer or similar role.
Strong knowledge of:

Servers, networks, hardware, software.
IT support tools and processes.

Excellent troubleshooting and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to engage with non-technical healthcare staff effectively.
Willingness to travel to various associated cluster sites as required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91124934
Position Id: 8781261
Posted 29 days ago

Company Info

About Teceze Ltd

TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.

Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.

Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.

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Feild Service Technician

Teceze Ltd

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Company Info

About Teceze Ltd

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