Overview
On Site
Full Time
Skills
Help desk
Market analysis
Technical Support
Remote Support
Microsoft Operating Systems
Microsoft Office
Mobile devices
Remote access
Active Directory
Videoconferencing
Financial software
Finance
Computer hardware
Laptop
VDI
Printers
VMware
Training
Microsoft Windows
Servers
Bloomberg
Inventory
Documentation
Research
Microsoft
Job Details
Responsibilities
Provide level one support resolving day-to-day technical issues for 200+ users within our corporate office, remote offices, DR site and traveling employees. Support will be provided both desk-side and over the telephone.
Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, VDI, printers and all other peripherals) and software (MS Office, VMWare, market data software) and providing technical assistance and training to the end-users.
Work closely with the entire technology team on systems maintenance and configuration projects.
Required Skills and Experience
5+ years experience in a technology support role.
Strong all-round troubleshooting skills; ability to provide both local and remote support (by telephone, on the spot and through a remote connection)
Strong skills and experience with Windows 7/Windows 10, Microsoft Office suite 2013/2016.
Experience with setup, configuration and troubleshooting of all hardware (desktops, laptops, VDI, printers & other peripherals)
Installation, configuration and troubleshooting of a wide variety of software applications.
Mobile device and remote access support.
Involvement in setup, configuration, troubleshooting & maintaining Windows Servers.
Experience with Active Directory, computer images and Video-conferencing.
Knowledge of Bloomberg and other financial software applications.
Hardware and software Inventory.
Documentation of troubleshooting processes.
Research new products and solutions.
Need a strong desire and ability to learn new technologies.
Ability to work independently and as part of a team
Ability to communicate with all different levels of personnel.
Ability to work under pressure and prioritize
Must be an effective communicator and have a customer focused approach.
Willingness to take on new responsibilities and provide afterhours support.
Bachelor's Degree required.
Microsoft certifications a plus
Financial industry experience
#Recruitps
Provide level one support resolving day-to-day technical issues for 200+ users within our corporate office, remote offices, DR site and traveling employees. Support will be provided both desk-side and over the telephone.
Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, VDI, printers and all other peripherals) and software (MS Office, VMWare, market data software) and providing technical assistance and training to the end-users.
Work closely with the entire technology team on systems maintenance and configuration projects.
Required Skills and Experience
5+ years experience in a technology support role.
Strong all-round troubleshooting skills; ability to provide both local and remote support (by telephone, on the spot and through a remote connection)
Strong skills and experience with Windows 7/Windows 10, Microsoft Office suite 2013/2016.
Experience with setup, configuration and troubleshooting of all hardware (desktops, laptops, VDI, printers & other peripherals)
Installation, configuration and troubleshooting of a wide variety of software applications.
Mobile device and remote access support.
Involvement in setup, configuration, troubleshooting & maintaining Windows Servers.
Experience with Active Directory, computer images and Video-conferencing.
Knowledge of Bloomberg and other financial software applications.
Hardware and software Inventory.
Documentation of troubleshooting processes.
Research new products and solutions.
Need a strong desire and ability to learn new technologies.
Ability to work independently and as part of a team
Ability to communicate with all different levels of personnel.
Ability to work under pressure and prioritize
Must be an effective communicator and have a customer focused approach.
Willingness to take on new responsibilities and provide afterhours support.
Bachelor's Degree required.
Microsoft certifications a plus
Financial industry experience
#Recruitps