Overview
Skills
Job Details
***This requisition will feature first round interviews via Teams.***
***Submit only candidates local to the Harrisburg, PA Area. Please specify the physical residence in the candidate's Summary of Qualifications under the details tab.***
***This requisition's current PO is funded through 6/30/26, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***
***This position is 100% onsite. The individual in this position will pick up their commonwealth-issued equipment from The ROC in Harrisburg and badging could very well be done during the first week too.***
Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Effectively leads product tests and trials.
Identifies appropriate business examples to illustrate key concepts / features.
Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
Develops contingency plans as necessary.
Applies specific expertise to ensure that products meet defined customer objectives.
Anticipates and resolve issues specific to the team.
Determines time estimates and schedule for own work and resolve issues in a timely manner.
Identifies and tracks issues, risks and action items.
Required Skills and Experience
1. Required: Valid Driver's License
2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years experience installing and supporting laptops/docking stations
4. Required: 3+ years experience installing and supporting multifunction print devices
5. Required: 3+ years experience with Remedy or similar ticketing system
6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8. Desired: Experience with Cisco VPN router installation and support
9. Desired: Experience with Active Directory
10. Desired: Experience with Hyena System Management Software
11. Desired: Experience with Microsoft System Center Configuration Manager
12. Desired: Experience creating process documentation (strong writing skills)
13. Desired: Experience in project management
14. Desired: Experience leading team deployments
| Skill | Required /Desired | Amount | Candidate Experience |
|---|---|---|---|
| Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. | Required | 3 | |
| Experience installing and supporting laptops/docking stations. | Required | 3 | |
| Experience installing and supporting multifunction print devices. | Required | 3 | |
| Experience with Remedy or similar ticketing system. | Required | 3 | |
| Experience with premise cabling (installing Cat5e/6 cable and terminations). | Required | 3 | |
| Valid Driver's License | Required | 0 | |
| Possess following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, | Required | 0 | |
| disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. | Required | 0 | |
| Experience with Cisco VPN router installation and support. | Desired | 0 | |
| Experience with Active Directory. | Desired | 0 | |
| Experience with Hyena System Management Software. | Desired | 0 | |
| Experience with Microsoft System Center Configuration Manager. | Desired | 0 | |
| Experience creating process documentation (strong writing skills). | Desired | 0 | |
| Experience in project management. | Desired | 0 | |
| Experience leading team deployments. | Desired | 0 |
| No. | Question | Answer |
|---|---|---|
| Question2 | This position is 40 hours per week. The general core business hours are within the 7 AM - 5 PM range, but the exact work schedule will be discussed during the interview. Is this understood? | |
| Question3 | This requisition will feature first round interviews via Teams. In order to deter a fake candidate scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions? | |
| Question4 | If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that? | |
| Question5 | Is your candidate local to the Harrisburg, PA Area? Where does your candidate reside? Do they have a valid Driver's License and a personal vehicle? If needed, are they able to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts if required? | |
| Question6 | Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume? | |
| Question7 | Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses? | |
| Question8 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. |