Microsoft Support Specialist

Seeking a technical customer support specialist to support the implementation and support of large scale Microsoft based applications for a federal customer

The customer support specialist provides end user support for a large-scale Microsoft Dynamics, SharePoint, Teams, OneDrive and Power Platform deployments. This is a great career opportunity to learn and grow by supporting, consulting and developing Microsoft Dynamics, SharePoint and Power Platform. Responsibilities include:

• Receive customer requests via email, application and phone and perform data entry to ticketing system
• Research, compile, process, and coordinate project data e.g. data entry, report generation, and work plans
• Maintain current knowledge of relevant technologies as assigned
• Provision accounts, manage permission and address user training needs
• Provide end-user software troubleshooting support
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provide phone support for local and field users
• Update standard operating procedure and knowledge base articles
• Tailor documentation based on the audience's existing knowledge about the material they are discussing
• Assist with providing quality control / proofreading / editing documents / communications

The projected compensation range for this position is $65K - $100K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.

Required skills:

• Bachelors Degree or equivalent experience
• A minimum of 3 years of experience providing help desk / customer service support for enterprise systems, preferably Microsoft based systems
• Experience using the Microsoft Office Suite of applications
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be able to work full-time at the client site in Washington, DC

Desired skills:

• Active federal government public trust clearance
• Experience working with Microsoft Dynamics, SharePoint, Teams, OneDrive or Power Platform
• Microsoft certifications