Senior Site Reliability Engineer

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Site Reliability Engineer for a contract assignment with one of our premier Insurance Services clients. Must be local to one of these offices and work in a hybrid setting: Hartford, CT, Charlotte NC, or Chicago IL.

Client cannot sponsor now or in the future.
Cannot work with additional layers of employment

Responsibilities :

• Enable alerting, monitoring, service intelligence, noise reduction, self-healing, dashboards (user journeys), and overall insights using Splunk ITSI, Dynatrace, to support all LOBs within the organization.
• Enhance the delivery flow by engineering solutions with Splunk ITSI, Dynatrace to increase delivery speed while adhering to technology standards for sustained reliability.
• Progressively implement preventative controls and drive increased automation and self-healing capabilities using Splunk ITSI, Dynatrace. Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions leveraging the capabilities of Splunk ITSI, Dynatrace.
• IT Ops Responsibilities:
  • Ensure operational excellence. Independently drive the triaging and service restoration of all high-impact incidents to minimize the mean time to service restoration and impact the business. Demonstrate end-to-end ownership.
  • Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
  • Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.
  • System Thinking, end-to-end and broad understanding of enterprise architectures and distributed systems.
  • Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.

Required Skills:

• Hands on experience with Performance and Observability tools such as Splunk ITSI (IT Service Intelligence), Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools.
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai etc.
• Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Knowledge of complex traditional and modern enterprise architectures and systems.
• Strong hybrid cloud experience (private and public) across various service delivery models - SRE, IaaS, PaaS, SaaS.

Preferred Skills:

• Previous experience and management of AI-based systems is desired.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.