Overview
Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
ServiceNow administration
ServiceNow configuration
ServiceNow platform upgrades
technical troubleshooting
custom workflow development
scripting in ServiceNow
portal design
system integrations
ITSM best practices
ITIL framework
JavaScript
SQL (working knowledge)
HTML
CSS
automated workflow implementation
user training
technical documentation
root cause analysis
cybersecurity principles
IT security policies
firewall configuration awareness
ServiceNow performance monitoring
user roles and access management
platform enhancement coordination
system logging
reporting configuration
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ITIL Foundation Certification
Azure DevOps (Agile environment)
federal IT standards compliance
Job Details
No C2C/H1B/EAD - Since this is a government contract.
Please note that this is a 6-month contract position.
Primary Requirements
Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
Strong knowledge of ITIL frameworks, and ITSM best practices.
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
Ability to implement and maintain automated processes and workflows.
Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
Experience providing user training and technical documentation.
Skilled in problem-solving and root cause analysis.
Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Secondary Requirements
Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
Prior experience supporting government agencies or contracts.
Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
Certifications:
Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
Strong knowledge of ITIL frameworks, and ITSM best practices.
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
Ability to implement and maintain automated processes and workflows.
Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
Experience providing user training and technical documentation.
Skilled in problem-solving and root cause analysis.
Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Secondary Requirements
Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
Prior experience supporting government agencies or contracts.
Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
Certifications:
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Application Developer
ITIL Foundation Certification
Education:
Bachelor s degree in computer science, information systems, or a related discipline.
At least 5 years of experience in IT support, system administration, or a related technical field.
Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
Education:
Bachelor s degree in computer science, information systems, or a related discipline.
At least 5 years of experience in IT support, system administration, or a related technical field.
Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
Position Description
Maintain the health, performance, and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
Provide technical support and issue resolution, ensuring minimal disruption to IT services.
Monitor system logs and performance, proactively identifying and addressing potential issues.
Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
Offer technical leadership in platform design, integration, and optimization efforts.
Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Maintain the health, performance, and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
Provide technical support and issue resolution, ensuring minimal disruption to IT services.
Monitor system logs and performance, proactively identifying and addressing potential issues.
Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
Offer technical leadership in platform design, integration, and optimization efforts.
Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Applicants must provide their phone number. Reference job number A4859
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