ServiceNow HRSD Certified Consultant (Virtual Agent Expert)

  • Austin, TX
  • Posted 2 days ago | Updated 18 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

ServiceNow
HR
HRSD
Virtual Agent
CSA

Job Details

ClifyX group is an award winning IT Consultancy formed in 1998. Our Mission is to provide our clients with Optimal Technology solutions that are effective and within budgets. We specialize in helping Organizations to review their strategic SOW Projects/Talent needs and implement high value and cost effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics and compliance aspects of Cyber Security development.

Work With Us : What makes working at ClifyX so great? We give tons of flexibility, listen to you, give opportunity to work in different technologies, give feedback on your profile and present you to global fortune companies.

Position : ServiceNow HRSD Certified Consultant (Virtual Agent Expert)

Location: Austin, TX/Sunnyvale, CA (3 days a week onsite on hybrid)

Duration: 12+ Months Contract

Job Description:

We are seeking an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant with deep expertise in Virtual Agent best practices. The ideal candidate will play a critical role in designing, implementing, and optimizing HR workflows and automation within the ServiceNow HRSD module, specifically working on the Virtual Agent, ensuring seamless employee experiences.

Key Responsibilities:
  • Design, develop, and configure the ServiceNow HRSD module, focusing on the Virtual Agent, to enhance self-service capabilities.
  • Implement and optimize HR case management and live chat best practices.
  • Define and apply best practices for shared service centers within ServiceNow HRSD to improve efficiency and employee satisfaction.
  • Collaborate with HR, IT, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
  • Develop virtual agent workflows to enhance the Virtual Agent s effectiveness.
  • Ensure ServiceNow HRSD implementations align with industry standards and company policies.
  • Create documentation for HR teams to optimize system usage.
Required Qualifications:
  • 5+ years of hands-on experience with ServiceNow HRSD implementation and support.
  • Proven expertise in Virtual Agent, including configuring conversation workflows.
  • Strong understanding of HR case management, live chat, and service catalog best practices.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - HRSD (CIS-HR) preferred.
Preferred Qualifications:
  • Knowledge of AI-driven automation and emerging HR tech trends.
  • Familiarity with employee experience best practices and HR process optimization.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

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