Remote IT Service Desk Analyst

Overview

Remote
Depends on Experience
Full Time

Skills

("Help Desk" or "Helpdesk" or "Service Desk")
(Config or Configuration or Troubleshoot or Troubleshooting)
Server
("Active Directories" or "Active Directory")

Job Details

Job Description:

 

  1. Candidate needs to have at least 3-5 years of experience in handling incidents / requests over calls from US callers.
  2. Must have experience in performing L1 tasks in Active Directory such as Account unlock, Password resets, creating accounts, Distributions lists and security groups.
  3. Experience in installing Applications.
  4. knowledge on service desk functions
  5. Good customer service mindset and customer handling skills
  6. Documenting processes and maintaining service desk records.
  7. Exceptional analytical and problem-solving skills.
  8. Advanced collaboration, communication, and interpersonal skills.
  9. Excellent organizational and time management skills

Regards,

Deepak Kumar

Infinite | Exciting times...infinite possibilities…

Tel: +1- 

Email: 

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