IT Helpdesk Engineer - Long Beach, CA Onsite

Overview

On Site
Depends on Experience
Full Time

Skills

("Help Desk" or "Helpdesk" or "Service Desk" or "Desktop Support" or IT Support or Technical Support Engineer)
("Help Desk" or "Helpdesk" or "Service Desk")
and (Config or Configuration or Troubleshoot or Troubleshooting)
Support
(Mac or Laptop)

Job Details

Job Descriptions Below:

Position Summary

We are seeking a highly motivated and customer-oriented IT Helpdesk Engineer to join our IT support team. In this role, you will serve as the first point of contact for all technical issues, providing efficient and professional support to ensure smooth operations across hardware, software, and network systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving IT challenges.

Key Responsibilities

  1. Helpdesk Support
    • Respond to and resolve technical support requests via phone, email, or ticketing system.
    • Diagnose and troubleshoot hardware, software, and network issues for end-users.
    • Document incidents, resolutions, and updates in the ticketing system.
    • Escalate complex technical issues to the appropriate teams or specialists when necessary.
  2. Hardware and Software Management
    • Assist with the installation, configuration, and maintenance of end-user devices, including desktops, laptops, printers, and peripherals.
    • Support software installations, updates, and license management.
    • Maintain an accurate inventory of IT assets assigned to users.
  3. Network and System Support
    • Perform basic network troubleshooting, including connectivity and access issues.
    • Ensure proper functioning of email, file-sharing, and collaboration tools.
    • Support end-users with VPN and remote access solutions.
  4. User Training and Communication
    • Provide guidance and training to users on IT systems, tools, and best practices.
    • Communicate clearly and professionally to explain technical concepts to non-technical users.
  5. Documentation and Reporting
    • Maintain knowledge base articles and documentation for common issues and solutions.
    • Generate reports on helpdesk performance metrics, recurring issues, and user feedback.
  6. Proactive Maintenance
    • Monitor IT systems for potential issues and perform regular maintenance tasks.
    • Collaborate with IT teams to roll out system updates, upgrades, and security patches.

Qualifications and Skills

  • Education:
    • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Experience:
    • 4+ years of experience in an IT helpdesk or technical support role. (Senior 5+ yrs; regular 4+ yrs)
    • Familiarity with IT ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
  • Technical Skills:
    • Proficiency in Windows and macOS operating systems.
    • Basic knowledge of Active Directory, Office 365, and common IT tools.
    • Experience with troubleshooting hardware (PCs, laptops, printers) and basic networking issues.
  • Soft Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and multitasking abilities.
    • High level of patience, empathy, and customer service orientation.

Regards,

Deepak Kumar

Infinite | Exciting times...infinite possibilities

Tel: +1-

Email:

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