Infrastrcture Production Support

The Global File Transfer Services (GFTS) development team is responsible for configuring file transmissions using pre-approved CLIENT'S products and protocols. The target developer has an expert knowledge of each protocol solution and is capable of configuring transmissions in any of them. The analyst is responsible for reviewing each assigned file transmission request, understanding the customer requirements, working directly with the customer and internal business partners and configuring a standard file transmission solution. The analyst is capable of answering complex technical questions from the customer and can advise and make technical recommendations back to the customer. The technologist should have a working knowledge of workload provisioning and strong troubleshooting skills.
Required Skillsets:
SME product knowledge of BizManager (OpenText), Sterling File Gateway (IBM), Connect:Direct (IBM), Connect:Enterprise (IBM) and Sterling Control Center (IBM)
Strong support knowledge of file transfer protocols (e.g. SFTP, HTTPS, AS2) and encryption types (e.g. PGP)
Centralized monitoring, automation and service level alerting
Ability to perform technical troubleshooting and problem investigations
Working knowledge of z/OS, Unix, Linux, Windows
ServiceNow
Working knowledge of network topologies, connectivity methods and load-balancer/proxy solutions
JCL and Shell scripting.

This ideal candidate must be able to multi-task and have excellent organizational, written and verbal skills.

Bachelor's degree in Computer Science (or a related discipline) or equivalent work experience required.

Minimum of 8 years of development or infrastructure support experience required.

Experience in the Finance industry NEEDED.