Senior Delivery Manager

Senior Delivery Manager
San Francisco, CA

We are seeking an experienced and technically-astute Delivery Manager to lead several strategic engineering teams within our Customer and Checkout domain. This is a critical role responsible for the end-to-end delivery of complex, high-impact projects that define our customer's journey from identity and account management to the final purchase and order confirmation.

The ideal candidate is not just a project manager; you are a technical leader, a strategic thinker, and a master communicator. You have a deep understanding of software architecture, a passion for engineering excellence, and the ability to bridge the gap between business stakeholders and engineering teams. You thrive in a dynamic environment, excel at managing ambiguity, and have a proven track record of delivering robust, scalable solutions that meet and exceed business goals.

What You'll Do (Key Responsibilities)

Delivery & Execution:

• Own End-to-End Delivery: Take full ownership of the delivery lifecycle for multiple engineering teams/tracks , including planning, execution, risk management, and successful release.
• Drive Predictable Delivery: Implement and refine agile processes to ensure a predictable and sustainable delivery cadence. Proactively identify and remove impediments, shield the teams from distractions, and manage dependencies across the organization.
• Strategic Roadmapping: Collaborate with Product Managers, Engineering Leads, and business stakeholders to translate business goals into a clear, actionable, and technically feasible delivery roadmap.
• Risk & Dependency Management: Proactively identify, track, and mitigate risks, issues, and dependencies. Ensure cross-team and cross-departmental alignment to prevent bottlenecks.

Technical Leadership & Strategy:

• Champion Engineering Best Practices: Be a vocal advocate for high-quality code, robust testing strategies (unit, integration, E2E), CI/CD, observability, and security-first development.
• Contribute to Architectural Decisions: Leverage your strong technical and architectural knowledge to participate in design discussions, challenge assumptions, and ensure solutions are scalable, resilient, and maintainable.
• Solve Complex Problems: When faced with unknowns or unexpected roadblocks, demonstrate the aptitude to dive deep, analyze the situation, and architect pragmatic solutions to keep delivery on track.
• Manage Technical Debt: Work with teams to identify and prioritize technical debt, ensuring a healthy balance between new feature development and long-term system health.

Stakeholder Management & Communication:

• Be the Communications Hub: Serve as the primary point of contact for your delivery tracks. Effortlessly translate complex technical concepts for business stakeholders and articulate business goals and their impact to engineering teams.
• Manage Expectations: Provide clear, consistent, and transparent updates on progress, priorities, and risks to all stakeholders, including senior leadership.
• Foster Collaboration: Build strong, collaborative relationships with Product, Design, Analytics, and other engineering teams to ensure a unified and effective approach to product development.

What You'll Bring (Qualifications)

Required Qualifications:

• Experience: 7+ years of experience in the software industry with at least 4+ years in a Delivery Manager, Technical Program Manager, or senior Scrum Master role, managing multiple agile teams concurrently.
• Domain Expertise: Demonstrable experience in the e-commerce domain, specifically with Customer identity (authentication/authorization), user accounts, shopping cart, and checkout/payment systems.
• Technical Acumen: Solid understanding of modern software architecture patterns (e.g., microservices, event-driven architecture), cloud technologies (AWS, Google Cloud Platform, or Azure), and API design principles. You must be comfortable and credible in technical discussions with senior engineers.
• Agile Mastery: Deep expertise in Agile and Lean methodologies (Scrum, Kanban) and a proven ability to adapt processes to fit the needs of the team and the business.
• Problem-Solving Skills: Exceptional ability to navigate ambiguity, handle and resolve conflict, and pivot quickly in response to changing priorities or technical challenges.
• Communication Excellence: World-class verbal and written communication skills, with the ability to influence, negotiate, and build consensus at all levels of the organization.

Preferred Qualifications:

• A background as a software engineer, solutions architect, or technical lead.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Experience with large-scale, distributed systems and high-traffic applications.
• Proficiency with project management and collaboration tools such as Jira, Confluence, and Miro.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe certification is a plus.