IT Asset/Technical Support Specialist

Position: IT Asset/Technical Support Specialist

Location: East Haven, CT
Duration: 1 year contract

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Requirement:
What we re looking for
The IT Asset/Technical Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees and manage the IT asset. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.


We re looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function.


Qualifications

• Bachelor s degree in related field or equivalent years of experience.
• IT asset, support, preferably within a remote or decentralized environment.
• Proficiency in troubleshooting operating systems (Windows), and remote support tools.
• Proficiency in setup the laptops/desktop
• Strong interpersonal and communication skills with a customer-centric mindset.
• Naturally proactive and comfortable working within a dynamic and decentralized environment.
• Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
• Ability to prioritize tasks, be organized and manage competing priorities effectively.
• Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
• Experience with device management platforms like Intune
• Familiarity with IT ticketing systems and basic ITIL principles.
• Relevant technical certifications

Responsibilities

• Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
• Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
• Provide first-line support by troubleshooting hardware, software, and supporting company end-point devices
• Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
• Support the deployment and troubleshooting of remote management tools and company-specific applications.
• Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system.
• Follow standard processes and procedures
• Use helpdesk ticketing system for tracking issues and problem resolution
• Maintaining prompt and effective inter and intra-team communication

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
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