Service Now CRM Architect

• Client: State of Wisconsin
• Job ID: 149072
• Job Title: CRM Integration Architect III
• Department: DOA
• Due: 10/6/25 4:00PM CST.
• Interview Process: via Teams
• Duration of the Contract: until 6/30/26 with extensions possible
• Onsite or Remote? Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Top Required Skills & Years of Experience:

• Hands-on ServiceNow development experience with multiple implementations. (5+ years)
• Proven experience as a lead developer or technical lead on ServiceNow projects. (5+ years)
• Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (5+ years)
• Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (5+ years)

Nice to Have Skills:

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Project details: We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.