Application Engineer (IBM Content Manager)

Overview:
To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.

Responsibilities:

• Responsible for Tagging of Legal Documents in IBM Content Manager.
• Serve as a POC for BU's that request Legal Hold for documents and provide required updates.
• Provide Support for ECM system components, or modifications to existing components.
• Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator.
• Perform required research, deployment, and configuration for existing and modified ECM systems.
• Present clear, organized and concise information to all audiences for effective business decisions.
• Must be willing to provide rotating 24*7 On Call Support.
• Perform other duties as assigned.

Qualifications:

• Prior working Knowledge for IBM Content Manager and IBM Content Navigator.
• Familiarity with Java, JavaScript, CSS to help support the SME for ICN.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective verbal and written communication skills.
• Effective research, analytical, and problem-solving skills.
• Familiarity with DB2 Databases and query authoring.
• Effective Mainframe and DB2 database skills.
• Familiarity with ServiceNow request, incident, change, and VUL modules.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Willingness to be a self-starter and eagerness to learn new technologies. Understanding of Security Principles and access controls.
• Ability to work independently and in a team environment.
• Experience in working and participating in cross-functional, multi-dimensional teams and projects.
• Experience translating business requirements into technical solutions.
• Effective organizational, planning and time management skills.
• Effective research, analytical, and problem-solving skills.
• Effective skill communicating with all levels within an organization.
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.

Nice to Have:

• Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications.

Additional Information:

• MUST be legally authorized to work in the United States without a sponsoring employer indefinitely.

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