ServiceNow Reporting / Data Analyst (CSM Integration & ITSM)

  • Irving, TX
  • Posted 10 hours ago | Updated 10 hours ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

Collaboration
Conflict Resolution
Communication
IT Service Management
Problem Solving
Data Modeling
ITSM
CSM
Integration
ServiceNow

Job Details

ServiceNow Reporting / Data Analyst (Integrating CSM first and then ITSM)
Location: Irving, TX | Onsite | 6+ Months Contract | Locals only

We are looking for an experienced ServiceNow Data Analyst to join our team in Texas. The ideal candidate will leverage the ServiceNow platform to analyze data, interpret trends, and deliver actionable insights that support strategic business decisions.

Key Responsibilities:
Leverage ServiceNow to collect, analyze, and report data to guide decision-making.
Develop and optimize data analysis systems ensuring accuracy and quality.
Identify and interpret complex data trends and communicate insights effectively.
Collaborate with client management to prioritize business and reporting needs.
Troubleshoot data integrity issues and implement effective resolutions.
Evaluate ServiceNow platform updates to maintain data accuracy.
Support design and development of technical solutions on ServiceNow.
Partner with cross-functional teams to align reporting with business goals.

Qualifications:
5+ years of experience in Data Analysis, preferably within a ServiceNow environment.
Proven expertise in data modeling, reporting, and analytical frameworks.
Proficiency in SQL, Excel, and modern data analysis tools.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.

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