Sr. Systems Engineer

Job Details:

Job Title: Sr. Systems Engineer

Duration: Long Term Contract

Location: Atlanta, GA || Onsite

Shift Time: 05:00 AM 17:00 PM or 17:00 PM 05:00 AM EST (Rotational Shift)

In-Person Interview (Final Round) Must

Job Description:

Qualifications:

• The OCC Solution Center is the 7/24 IT support for Client Operations and Customer Center (OCC).
• This is a 7/24 area the workdays and shifts will vary and include nights and weekends.
• Ability to work rotating schedules to accommodate 24x7x365 support is required.
• During training, position rotates through several shifts.
• After training, shift will be Thu-Sat midnights.

Skill Set:

• The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC).
• The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment.
• Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request.
• Must be able to move, on a regular basis, equipment that weighs up to 30 pounds.
• Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.

Responsibilities:

• Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
• Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.

Client Update:

• Need to provide first and second level support , trouble shoot, give password access.
• Need to have very good experience with end user support (Not remote work but someone who has supported end users onsite) .
• VMware and VDI and Service now experience is desirable..
• Good network background.
• Experience in the airline industry or airport or has critical areas work exp like Government/hospitals
• Horizon is vmware for vdi with zero clients terradici for backend