Overview
Skills
Job Details
NO H1S OR 3RD PARTIES
THS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN NYC.
Looking for a motivated and passionate Sr. Support Engineer to help provide a great
technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and
software issues related to local machines, network connectivity, SaaS apps, virtual machines, email,
Slack, and more. You will perform the technical onboarding for new employees and have a large
contribution to team project work, including but not limited to updating and maintaining corporate builds
for Windows workstations, creating software packages for both Windows and macOS deployments, and
testing and deploying new hardware or software applications to solve for challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, and always eager to help while
providing excellent customer service to our employees. You’ll need to be a team player with great
attention to detail and communication skills as we work together to solve daily challenges.
What You’ll Do: - - - - - - - - - - - - - -
Technical onboarding and ongoing support of users in multiple offices and countries
Hardware deployment, software installation and maintenance of user machines/peripherals
Troubleshoot software and hardware issues and provide resolutions
Evaluate and escalate complex issues to the appropriate teams when necessary
Setup and troubleshoot of Apple and Android mobile devices
Support users via Slack, Jira Ticketing, Email, in-person and remote.
Asset tracking and inventory management
Communicate highly technical information to both technical and non-technical personnel
Deploy and decommission user workstation VM’s
Google Workspace end user support
Update and maintain computer management policies in Jamf / Ivanti / Workspace One
Educate team members and org users on new processes and technologies
Support all users including CSuite
Cross team collaboration
What You’ll Need: -
High School Diploma - - - - - -
Up to 4 years of experience in End User Support
Excellent documentation and communication skills via Email, Jira, and Slack
Attention to detail and ability to follow documentation
Ability to lift up to 50lbs as necessary
OS Experience: MacOS, Windows 10/11, iOS, Android
Working Knowledge of: Okta, Jamf, WorkspaceOne, Zoom, Slack, Ivanti
Things that will help: - - - - -
Experience with Jira/Confluence
Research skills with the ability to search internal tools and utilize industry resources
Basic understanding of SaaS Applications
Training or certifications: Microsoft operating systems, A+ certification, MacOS support training
Experience working on big projects and mentoring team members
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