UX Architect - Remote / Telecommute

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)

Skills

Accessibility
Blueprint
Brand
Collaboration
Communication

Job Details

We are looking for UX Architect - Remote / Telecommute for our client in Dallas, TX
Job Title: UX Architect - Remote / Telecommute
Job Location: Dallas, TX
Job Type: Contract
Job Description:

Responsibilities:

  • Map current-state customer journeys, service blueprints, and ecosystem diagrams to visualize opportunities.
  • Design future-state services that integrate digital, physical, and human touchpoints.
  • Prototype and test service concepts with customers and stakeholders to validate improvements.
  • Partner with client teams to understand business models, service processes, and customer pain points.
  • Facilitate workshops and co-creation sessions with stakeholders to align on goals and solutions.
  • Act as a strategic advisor to clients, helping them embed service design principles into their organizations.
  • Conduct qualitative and quantitative research to uncover customer needs and behaviors.
  • Translate insights into actionable service design opportunities.
  • Share findings with cross-functional teams in clear, compelling ways.
  • Work with designers, product teams, and engineers to ensure service designs are feasible and scalable.
  • Align solutions with accessibility standards, usability principles, and brand guidelines.
  • Support rollout and adoption by creating service playbooks, toolkits, and documentation.
Experience:
  • 4 6 years of experience in service design, customer experience design, or related fields.
  • Strong expertise in journey mapping, service blueprinting, and design research.
  • Proficiency with tools such as Miro, Figma, Lucidchart, or equivalent for mapping and prototyping.
  • Strong facilitation skills for workshops, co-creation, and client collaboration.
  • Excellent communication and storytelling skills to convey complex ideas clearly.
  • Experience working in a consultative role with clients or cross-functional stakeholders.
Should Have (Preferred Qualifications):
  • Background in human-centered design, design thinking, or systems design.
  • Familiarity with business process design, service operations, or organizational design.
  • Experience working in industries with complex customer journeys such as finance, healthcare, or retail.
  • Knowledge of design impact measurement and service quality metrics.
  • Ability to balance customer needs with business goals in service delivery.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.