Overview
Remote
On Site
Compensation information provided in the description
Full Time
Skills
Innovation
Customer Facing
FOCUS
Testing
Mobile Banking
Online Banking
Management
Collaboration
Product Design
Continuous Improvement
Experience Design
Accessibility
Usability Testing
Usability
Research
Communication
UI
User Experience
Design Thinking
Electronic Commerce
Health Care
Retail
Finance
Job Details
Digital User Experience (UX) Researcher II
Remote- Must work CST or EST hours
9-month contract
Pay Rate: $48.00 - $51.00 per hr.
Our client's Research & Innovation team provides insight and testing expertise to improve digital experiences across all of our customer-facing platforms. We're seeking a usability research specialist who will focus on the evaluative (implementation) phase of research - testing, measuring, and refining digital features to continuously improve our products. This is a 9-month contract role (through July), remote, with flexibility for candidates located in Eastern or Central time zones.
Responsibilities
Remote- Must work CST or EST hours
9-month contract
Pay Rate: $48.00 - $51.00 per hr.
Our client's Research & Innovation team provides insight and testing expertise to improve digital experiences across all of our customer-facing platforms. We're seeking a usability research specialist who will focus on the evaluative (implementation) phase of research - testing, measuring, and refining digital features to continuously improve our products. This is a 9-month contract role (through July), remote, with flexibility for candidates located in Eastern or Central time zones.
Responsibilities
- Lead usability studies across digital products including mobile banking, online banking, application processes.
- Design, set up, and manage usability tests through UserTesting.com (the industry-standard platform).
- Recruit participants, create task scenarios, and facilitate test sessions.
- Analyze and synthesize findings from usability studies to identify friction points and recommend improvements.
- Collaborate closely with product, design, and digital teams to inform continuous improvement initiatives.
- Partner with accessibility specialists in the Experience Design (XD) group when accessibility or inclusion-related issues are uncovered.
- Deliver clear, evidence-based reports and insights to stakeholders, ensuring recommendations are actionable and user-centered.
- Proven experience running usability testing - this is the core skill for the role.
- Familiarity with UserTesting.com (or similar usability testing tools).
- 2+ years of experience in usability research, with a track record of actionable insights.
- Strong communication and storytelling skills - ability to present findings in a clear, engaging way.
- UI/UX design background
- Knowledge of design concepts such as design thinking, customer-centric design, or data-driven design.
- Experience across diverse industries (e-commerce, healthcare, retail, etc.).
- A finance background is not required - and can even be a plus if you don't have it, since it helps mirror our customers' perspective.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.