Overview
Skills
Job Details
Position: Avaya Developer
Location: Las Vegas, Nevada onsite role
Duration: Long term
JOB DESCRIPTION
Description:
Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. Experience in program communication and program management. Communication skills a must, PowerPoint, Visio, structured program updates.
Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. Knowledge of CTI, LAN/WAN communications and VXML knowledge.
Experience with configuration and support experience in a complex multi-layered network environment. Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. Experience working under tight deadlines and high-pressure environment. Excellent troubleshooting and analytical skills
Essential Skills: Candidate should have Operational experience in the following areas. IVR (Interactive Voice Response) and (CTI computer-telephone integration). Proficient in VXML - Voice eXtensible Markup Language. Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge. Open shift preferable
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.