Automation Dashboard Specialist

THE TEAM YOU WILL BE JOINING:

• Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members.
• Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT

• Develops best practices and processes for fraud policy rules, case creation, workflow automation, action automation, and other business improvements to reduce fraud activity.
• Simulate rule performance and operational impact prior to deployment.
• Defines and documents business requirements, processes and for fraud prevention systems.
• Partner with engineering, strategies and modeling teams to optimize detection environment system impact and ability to work collaboratively across teams.
• Manage fraud rule and workflow impact against operational capacity (onshore and offshore), member experience, and loss impact
• Development, implementation, and monitoring of fraud orchestration and automation initiatives.
• Partners with analytics, risk operations and technology groups to identify data sources and develop processes for capturing required data.
• Establishes and manages data tables in the performance for risk functions. Develops and maintains data, rules, and process libraries for the risk teams.
• Establishes reporting and dashboards in support of risk analytic needs
• Supports operations teams with queries, data analysis and automation
• Excellent data and analytical skills.
• Mid level programming skills (SQL, Python, R, etc.) Identify fraud trends and take the appropriate action
• Work closely with our partners to develop, maintain and mature our fraud operating procedures and processes

THE BACKGROUND THAT FITS:

• Strong knowledge of the fraud management life cycle and industry trends.
• Building fraud processes for emerging payment products
• Experience in Financial Services or FinTech.
• Strong reporting and dashboard building skills.
• Have broad knowledge of project management and business process reengineering.
• Bachelors degree or equivalent practical work experience
• Experience at a regulated financial institution
• Understanding of NACHA rules and Reg E.
• Experience with dashboard tools including Tableau, Looker, and/or Data Studio