Role: Broadcasting Specialist
Location: Los Angeles, CA
Project Tenure: 12 Month Contract
Responsibilities
Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution. Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
Coordinate with customers, vendors, and stakeholders; issue timely outage communications. Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
Maintain infrastructure documentation system diagrams, SOPs, workflows, and architecture overviews.
Actively participate in daily stand-ups, shift handovers, and major incident bridges.
Provide feedback to refine troubleshooting processes and update SOPs.
Required Skills & Experience
15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center.
In-depth expertise in: o NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling. o Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
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