Overview
On Site
$20 - $30
Full Time
Skills
Attention To Detail
Collaboration
Communication
Computer Hardware
Conflict Resolution
Help Desk
Inventory
Issue Tracking
Knowledge Base
Laptop
Management
Master Data Management
Microsoft Certified Professional
Microsoft Windows
Mobile Device Management
Mobile Devices
Network
OS X
Organizational Skills
Privacy
Problem Solving
Productivity
Remote Desktop
Remote Support
Software Troubleshooting
Technical Support
User Guides
Job Details
Job Description: As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Key Responsibilities:
- Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
- Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
- Assist with the setup and deployment of new equipment and software.
- Respond to support requests via phone, email, or in-person.
- Document and track issues and resolutions in a ticketing system.
- Train users on new systems and software as needed.
- Collaborate with other IT team members to resolve complex issues.
- Maintain an inventory of all hardware and software resources.
- Ensure security and privacy of networks and computer systems.
- Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.
Qualifications:
- Proven experience as a Desktop Support Specialist or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.