Network Administrator - Project Lead

Roles/Responsibilities:

The network administrators for these openings under the general guidance of the assigned Agency Network Manager or lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency's critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions.

The network administrators will ensure assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned manager. Specific duties and responsibilities will include but not limited to the following:

• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
• Perform enterprise wireless network deployments, installations, and upgrades

• Requires comfort working on a ladder; ability to lift 40 lbs.

• Perform firmware/software/security/feature upgrades and other maintenance tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency's first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other network related problems
• Coordinate and assist with testing and validation
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other "non wireless" tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones to completion.
• Provides updates to Project Team

Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours. Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.

Mandatory Skills:

1. 3+ years' experience with Network Administration - CISCO and Palo Alto Firewalls
2. 3+ years' experience with CISCO Identify Services Engine (ISE)
3. 3+ years' experience with LAN, WLAN, and WAN
4. 3+ years' experience using a ticketing system
5. Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)
6. Ability to climb and work on a ladder to reach ceiling to install wireless access points.
7. Ability to lift and move PCs, monitors, and other equipment.
8. Valid driver's License
9. Interpersonal skills
10. Verbal communication skills, written communication skills.
11. REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience.

Desirable Skills:

1. Education: Network certifications
2. SolarWinds Orion
3. Ekahou Sidekick