Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Microsoft SCCM
Laptop
iPad
iPhone
Tablet
Software Troubleshooting
Customer Experience
Research
FOCUS
Computer Troubleshooting
Printers
Computer Hardware
Manufacturing
Decision-making
Process Improvement
Operational Efficiency
Desktop Management
Reporting
IT Asset Management
Printing
Internet
Microsoft Windows Server
Microsoft Operating Systems
VMware
Information Security
Leadership
Enterprise Software
Inventory
Mentorship
Knowledge Sharing
Help Desk
Attention To Detail
Organized
Presentations
Documentation
Knowledge Base
Remote Support
Analytical Skill
Management
Project Management
Data Analysis
IT Service Management
ITIL
Technical Support
Active Directory
Microsoft Windows
Customer Service
Communication
Problem Solving
Conflict Resolution
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
The desktop support technician will need experience working in a manufacturing IT environment. Exposure / experience with SCCM is very helpful. They will support devices such as laptops, desktops, printers, iPads, iPhones, zebra printers on the production floor and tablets and scanners. Experience working in a manufacturing environment is helpful. They will also be supporting niche apps with limited documentation. Need good troubleshooting skills. Experience with Windows, PC Troubleshooting, Active Directory (creating accounts) and application troubleshooting. Need excellent customer service skills.
FORMAL JOB DESCRIPTION:
The ideal candidate for this position is someone who is:
Customer-Centric - Passionate about enhancing our customers' experience and believes the greatest wrong is a poor customer experience.
Is humble and loves handling a variety of tasks and challenges every day. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project.
Continually looks to disrupt the technology industry by offering innovative and exciting ideas to constantly improve the services offered by IT.
Studious - Knowledgeable of new technology through research; having a creative focus towards the manufacturing process and continuous desire to improve and grow
The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office and manufacturing environment that includes desktop/portable and remote devices, printers/copiers, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business, manufacturing, and engineering software.
This position expands on the IT Support Technician I position by adding additional technical roles, while also demonstrating an ability to use independent decision-making and initiative to solve complex problems. This involves providing advanced troubleshooting skills and determining best practices and standard computing procedures. The position recommends and initiates process improvements to maximize operational efficiency.
Essential Position Duties:
Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
Configuration and deployment of client's equipment to perform business required functions such as file sharing, printing, email, and internet usage
May provide installation, support, and administration of a virtualized Windows server environment using VMware
Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items
Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.
Manage enterprise software inventory system to track and distribute company-approved software programs and updates.
Provide mentoring and other subject matter expert knowledge sharing to peer team members.
Ability to work both independently and with a group efficiently to meet deadlines
Review and recommend modifications to helpdesk procedures with IT Managers
Self-motivated, detail-oriented, and organized to meet 2s standards
Excellent communication, both oral and written, interpersonal, organization and presentation skills
Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
Perform other duties as assigned.
Education & Experience:
Bachelor's degree OR equivalent of experience in an IT-related environment
Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices.
Typically has 3 to 5 years of Corporate IT Desktop Support work experience
Must be able to demonstrate well-developed and proven organizational, problem-solving, analytical, and time management skills
Must be able to demonstrate project management, data analysis, customer services, and support skills.
ITIL Foundations Certification or ITSM/ITIL experience
Skills
Desktop, Troubleshooting, Active directory, Windows
Additional Skills & Qualifications
Excellent customer service and communication skills. Self driven and problem solving skills. Great team player.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,IN.
Application Deadline
This position is anticipated to close on Jun 3, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The desktop support technician will need experience working in a manufacturing IT environment. Exposure / experience with SCCM is very helpful. They will support devices such as laptops, desktops, printers, iPads, iPhones, zebra printers on the production floor and tablets and scanners. Experience working in a manufacturing environment is helpful. They will also be supporting niche apps with limited documentation. Need good troubleshooting skills. Experience with Windows, PC Troubleshooting, Active Directory (creating accounts) and application troubleshooting. Need excellent customer service skills.
FORMAL JOB DESCRIPTION:
The ideal candidate for this position is someone who is:
Customer-Centric - Passionate about enhancing our customers' experience and believes the greatest wrong is a poor customer experience.
Is humble and loves handling a variety of tasks and challenges every day. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project.
Continually looks to disrupt the technology industry by offering innovative and exciting ideas to constantly improve the services offered by IT.
Studious - Knowledgeable of new technology through research; having a creative focus towards the manufacturing process and continuous desire to improve and grow
The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office and manufacturing environment that includes desktop/portable and remote devices, printers/copiers, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business, manufacturing, and engineering software.
This position expands on the IT Support Technician I position by adding additional technical roles, while also demonstrating an ability to use independent decision-making and initiative to solve complex problems. This involves providing advanced troubleshooting skills and determining best practices and standard computing procedures. The position recommends and initiates process improvements to maximize operational efficiency.
Essential Position Duties:
Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
Configuration and deployment of client's equipment to perform business required functions such as file sharing, printing, email, and internet usage
May provide installation, support, and administration of a virtualized Windows server environment using VMware
Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items
Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.
Manage enterprise software inventory system to track and distribute company-approved software programs and updates.
Provide mentoring and other subject matter expert knowledge sharing to peer team members.
Ability to work both independently and with a group efficiently to meet deadlines
Review and recommend modifications to helpdesk procedures with IT Managers
Self-motivated, detail-oriented, and organized to meet 2s standards
Excellent communication, both oral and written, interpersonal, organization and presentation skills
Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
Perform other duties as assigned.
Education & Experience:
Bachelor's degree OR equivalent of experience in an IT-related environment
Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices.
Typically has 3 to 5 years of Corporate IT Desktop Support work experience
Must be able to demonstrate well-developed and proven organizational, problem-solving, analytical, and time management skills
Must be able to demonstrate project management, data analysis, customer services, and support skills.
ITIL Foundations Certification or ITSM/ITIL experience
Skills
Desktop, Troubleshooting, Active directory, Windows
Additional Skills & Qualifications
Excellent customer service and communication skills. Self driven and problem solving skills. Great team player.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,IN.
Application Deadline
This position is anticipated to close on Jun 3, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.