Overview
On Site
USD 30.00 - 36.10 per hour
Full Time
Skills
Remote Support
Technical Support
Onboarding
Productivity
Patch Management
Training
Editing
Interfaces
Workflow
Provisioning
Network
Hardware Troubleshooting
MAGIC
iWork
Mobile Device Management
Master Data Management
Remote Desktop
OS X
Collaboration
IT Security
Regulatory Compliance
Dashboard
Auditing
Computer Hardware
Inventory
ServiceNow
IT Service Management
Laptop
Issue Tracking
SLA
Documentation
Management
Microsoft Windows
Active Directory
Microsoft Azure
VDI
LAN
WAN
Microsoft Office
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.
Primary duties/responsibilities:
Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.
Offer live support through phone, chat, or email.
Build strong relationships with customers by sharing a passion for Apple products.
Collaborate with team members and participate in training sessions to improve technical skills.
Assist in creating online support experiences for Apple, including editing content and designing user interfaces.
Maintain and update deployment workflows to align with OS upgrades and security policies.
Automate provisioning processes for new hires and device refresh cycles.
Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.
Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).
Support remote users via MDM tools and remote desktop platforms.
Ensure that macOS devices meet enterprise security standards.
Apply OS patches and security updates in coordination with IT security teams.
Monitor compliance using endpoint management dashboards and audit logs.
Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.
Maintain accurate records in ServiceNow or equivalent ITSM platforms.
In addition to supporting the Apple environment, assist end users with company laptops.
Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
Requirements
Technical proficiency with:
Endpoint Management Software
Familiarity with Apple Business Manager, Ivanti, Intune, WorkSpace One
Windows 10 and 11
Active Directory and Azure
VDI
LAN and WAN technology
Microsoft 365 suite
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.
Primary duties/responsibilities:
Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.
Offer live support through phone, chat, or email.
Build strong relationships with customers by sharing a passion for Apple products.
Collaborate with team members and participate in training sessions to improve technical skills.
Assist in creating online support experiences for Apple, including editing content and designing user interfaces.
Maintain and update deployment workflows to align with OS upgrades and security policies.
Automate provisioning processes for new hires and device refresh cycles.
Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.
Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).
Support remote users via MDM tools and remote desktop platforms.
Ensure that macOS devices meet enterprise security standards.
Apply OS patches and security updates in coordination with IT security teams.
Monitor compliance using endpoint management dashboards and audit logs.
Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.
Maintain accurate records in ServiceNow or equivalent ITSM platforms.
In addition to supporting the Apple environment, assist end users with company laptops.
Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
Requirements
Technical proficiency with:
Endpoint Management Software
Familiarity with Apple Business Manager, Ivanti, Intune, WorkSpace One
Windows 10 and 11
Active Directory and Azure
VDI
LAN and WAN technology
Microsoft 365 suite
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.