Overview
On Site
USD 25.00 - 35.00 per hour
Full Time
Skills
Jersey
Management
Microsoft Azure
Microsoft
Documentation
Collaboration
Active Directory
Microsoft Windows
Computer Hardware
Network
Service Desk
Conflict Resolution
Problem Solving
Attention To Detail
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a Direct hire/ permanent placement position.
Responsibilities: Provide first-level technical support to end-users by resolving hardware, software, and network issues. Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. Handle service desk tickets promptly, ensuring accurate documentation and resolution. Collaborate with other IT team members to address complex problems and escalate when necessary. Offer guidance to users on basic troubleshooting techniques and IT best practices. Maintain comprehensive records of incidents and solutions for future reference. Ensure all support activities align with company standards and procedures. Test and verify system functionality after implementing fixes or updates.
Requirements
Proficiency in Active Directory management, including account administration and permissions. Strong knowledge of Windows 10/11 and related applications. Experience in troubleshooting hardware, software, and network issues. Familiarity with service desk ticketing systems and processes. Ability to communicate effectively with technical and non-technical users. Strong problem-solving skills and attention to detail. Ability to work independently and within a team environment. Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a Direct hire/ permanent placement position.
Responsibilities: Provide first-level technical support to end-users by resolving hardware, software, and network issues. Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. Handle service desk tickets promptly, ensuring accurate documentation and resolution. Collaborate with other IT team members to address complex problems and escalate when necessary. Offer guidance to users on basic troubleshooting techniques and IT best practices. Maintain comprehensive records of incidents and solutions for future reference. Ensure all support activities align with company standards and procedures. Test and verify system functionality after implementing fixes or updates.
Requirements
Proficiency in Active Directory management, including account administration and permissions. Strong knowledge of Windows 10/11 and related applications. Experience in troubleshooting hardware, software, and network issues. Familiarity with service desk ticketing systems and processes. Ability to communicate effectively with technical and non-technical users. Strong problem-solving skills and attention to detail. Ability to work independently and within a team environment. Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.