Looking for Genesys CloudCX Chatbot Developer in Albany, NY Onsite)

  • Albany, NY
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

Genesys CloudCX platform
JavaScript
Python or Java
chatbot development frameworks
NLP techniques
Cloud Architecture
Cloud Solution Architecture
Enterprise Cloud Architecture

Job Details

Genesys CloudCX Chatbot Developer

Albany, NY(Onsite)

Contract

Skills

Mandatory Skills : Cloud Architecture, Cloud Solution Architecture, Enterprise Cloud Architecture

Job description

As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty

Key Responsibilities

Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels

Collaborate with cross functional teams to understand business requirements and design chatbot workflows that meet customer needs

Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience

Integrate chatbots with backend systems APIs and third-party services to provide seamless end-to-end solutions

Continuously optimize chatbot performance and functionality based on user feedback and analytics insights

Desired Skills and Experience

Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies

Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks

Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management

Experience integrating chatbots with backend systems APIs and databases

Excellent problem solving skills and the ability to work effectively in a fastpaced collaborative environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.