Network Engineer (SD WAN Viptela)

• 5-8 years of Network Engineering experience
• Heavy experience with Cisco SDWAN Viptela
• Excellent Knowledge of;
• Wide Area Network (WAN) and Local Area Network (LAN) Technologies
• VOIP Experience
• Routing: BGP, OMP , L3 technologies
• Switching: VLan, TRUNK, STP, L2 technologies
• VPN: IPsec , DTLS, VRF
• Multicast: Sparse mode
• MPLS: IP-VPN
• Transports: Starlink, Cradlepoint, Broadband, and DIA
• Excellent Troubleshooting of L1, L2 ,and L3
• s (Federal checks required)

Plusses:

• Bachelor's Degree or equivalent experience in Operations, Technology or related field
• Certifications on related telecom or networking field. (3 certifications preferred Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)
• Experience with SDWAN activations, troubleshooting and turn ups Cisco Meraki experience is a major plus

Day-to-day:

This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), Dedicated Internet Access (DIA), Voice, Security, Managed Services and Viptela Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation, and post activation with customers.

The Main Responsibilities

• Complete activations for external customers with little oversight
• Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager s, Account teams and Field Ops
• Troubleshoot post activation issues.
• Excel at processing orders according to Service Level Agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
• Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
• Maintains and supports the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Leverages knowledge to provide support to peers and provides new hire training.
• Organize and complete special projects assigned by Leadership.
• Utilize flexible scheduling to work outside of normal business hours in support of customer requests.
• Provide top level escalation support for Leadership
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and holds others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.